How long does it take to spin up a Linux VM in Azure? Turns out that’s three days, with two failures from the automated system, before it gets sent to an actual person. Mind you, this is a bog-standard RHEL 9 image offered by Microsoft themselves.
And how long does it take to get an account created on that machine, so that I can log into it? Turns out that’s three weeks, because it has to go to an entirely separate external contractor in India for a couple weeks, and then sit in the inbox of the in-house contractor for an extra week before it’s done.
And now that I have 2 out of the 3 steps completed, the corporate VPN is completely down, and I can’t access the portal I have to use. God forbid I should be able to just… SSH into it or something.
I’ve also sent two requests into our “cloud group” to have something done, and both have produced radio silence. I brought these things up in our weekly status meeting, and was told, “Welcome to 2025.” I’m sorry, but lolwut?!
After all these years, I get it. There are two kinds of people, I’m the other one, and we are in the vast minority.
UPDATE: The VPN came back, and now I see I don’t have permission to use the portal in order to use the account to use to the VM. I fully expect another several weeks of tickets and emails.