- Bought a Sony gift card on Amazon.
- Logged into Sony. 1Password kept getting in the way.
- Logged into Sony.
- Logged into Sony.
- Redeemed the code. Nothing happened.
- Used the link to redeem the code on Amazon. Went to the same place. Tried again. Nothing happened.
- Used the mobile Sony app.
- Logged into Sony.
- Had to link my console, as though I haven’t done this before.
- Looked at a YT video about deleting my old console that I gave away so that only one would remain and presumably be used as the default. Was too much hassle right now.
- Tried to redeem the code. Said it had already been redeemed.
- Couldn’t find my wallet balance. Looked at another YT video for where to view it.
- Go back to the web site.
- Logged into Sony.
- Zero balance.
- Tried to get support.
- Logged into Sony.
- Clicked the chat bot.
- Logged into Sony.
- Immediately get offered a refund. For what? I don’t know.
- Try to break out of the bot chat to get an agent. Can’t.
- Finally give up, and start a new bot: “Hey there, back so soon?, it seems Chat has not been of help to you, please try again later.” Dude. Seriously!?
- Started this log.
- Try the chat bot again. Just play along. Choose random things. Finally get into the queue for an agent. I’m #61.
- Finally — FINALLY — notice that the code I’m trying to enter from Amazon is from a previous gift card. I have no idea where my freshly-purchased code is. This old one is the only one in my “games center.”
- Click around for awhile.
- Amazon finally registers that my purchase is hung up because of my payment method.
- I tried to use a pre-paid debit card from the Facebook privacy class action lawsuit, which I had added to the account a couple months ago.
- I thought it would use that first, and then go to my main CC on file. Nope.
- Remove the pre-paid card.
- Realize that I’m going to have to buy an Amazon gift card with the pre-paid debit card.
- The minimum amount you can put on an Amazon gift card is $5.00. The amount available on the debit card is $4.88.
- Realize that I’ll never be able to spend this money, and it will go to the card processors, along with 95% of all the money the lawyers didn’t take in this class action lawsuit.
Total time spent on this: about an hour and a half. Expletives uttered: several. Dents in my table from throwing my phone: one.